Job Description / Duties

What You’ll Be Doing:
• Managing a book of Commercial Lines business, handling renewals, changes, and day-to-day service needs.
• Preparing quotes and proposals with confidence and attention to detail.
• Communicating with clients regularly to ensure their coverage continues to meet their needs.
• Reviewing client exposures and recommending coverage adjustments as their businesses grow and evolve.
• Liaising with insurers and underwriters to negotiate competitive solutions.
• Supporting your Account Executive partner(s) in delivering exceptional client service.
• Providing backup support for claims handling and guiding clients with care and clarity.
• Continuously growing your product and industry knowledge and sharing your insights with the team.

Qualifications / Required Skills

What You Bring to the Table:
• At least 3 years of experience in Commercial Lines insurance servicing.
• Level 2 General Insurance License (or Level 1 with intent to upgrade—let’s talk).
• Strong working knowledge of insurer portals and commercial underwriting processes.
• Demonstrated ability to take initiative, work independently, and maintain a high level of reliability, ensuring tasks are completed accurately and nothing is overlooked.
• Excellent communication and organizational skills, you keep things on track and on time.
• A relationship-driven approach: you genuinely care about helping clients protect what matters most.
• A calm, solution-oriented mindset, especially during peak season.
• Tech-savviness and comfort with agency management systems (bonus points if you’ve used EPIC).
• A team-first attitude with the confidence to work independently when needed.

Additional Information

Why You’ll Love Working Here:
• A supportive, people-first culture that values teamwork and celebrates success.
• A modern, ergonomic office space with a relaxed, professional vibe.
• Flexible hybrid work options to support your work-life balance.
• Competitive compensation with company-matching RRSP plan.
• Comprehensive benefits including a Wellness Fund, because your well-being matters.
• Ongoing education and licensing support to help you grow your career.
• A marketing team and leadership group who genuinely have your back.
• Birthday treats, potlucks, and good laughs because fun matters, too.

Contact Information

If you’re ready to grow your insurance career in an environment where you’re respected, supported, and empowered to make a difference we’d love to hear from you.

Send your resume in confidence to:

T.J. McRedmond

204-953-4010

tjmcredmond@crossroadsinsurance.ca

All inquiries will be held in the strictest of confidence.

Employer Profile

Grow with a team that feels like home.

Are you the go-to person your department trusts to get it done and get it done right? Do you enjoy creating order out of chaos, navigating renewals, endorsements, and quoting with confidence and care? If you thrive on building relationships and love working with a supportive team that values both professionalism and personality, we think you’ll feel right at home at Crossroads Insurance.

We’re looking for a Commercial Account Manager to join our growing team. If you’re organized, experienced in Commercial Lines, and ready to be a key part of a brokerage that believes in doing great work while having a great time, keep reading.

For over 50 years, Crossroads has been more than just a brokerage, we’ve been a trusted partner to our clients and a people-first workplace for our team. We believe that insurance is about protecting people and possibilities, and we’re proud to offer an environment that’s both meaningful and motivating.