Job Description / Duties

We’re looking for an experienced and detail-oriented Client Service Manager (Commercial Insurance) to support our growing commercial team. In this role, you’ll play a key part in maintaining accuracy, efficiency, and outstanding client service — ensuring our business clients receive the trusted support Kilgour Bell is known for.

If you take pride in precision, enjoy solving problems, and thrive in a collaborative environment, this is a great opportunity to grow your career in a respected, independent brokerage.

What You’ll Do:

- Support Client Managers with renewals, endorsements, certificates, and client communications.

- Prepare, review, and process underwriting submissions and policy documents for accuracy.

- Liaise with clients, underwriters, and insurers to obtain quotes, endorsements, and updates.

- Maintain organized and accurate records in Applied Systems EPIC.

- Track outstanding information and ensure all deadlines are met.

- Collaborate with teammates to ensure seamless client experiences.

Qualifications / Required Skills

- 5–7 years of experience in commercial insurance, preferably within a brokerage.

- Valid ICM Level 2 License (CAIB, CIP, or CRM an asset).

- Strong administrative and organizational skills with exceptional attention to detail.

- Excellent communication and problem-solving abilities.

- Proficiency with Applied Systems EPIC and Microsoft Office.

- Ability to manage multiple priorities in a fast-paced team environment.

- A proactive, client-first mindset.

Additional Information

Why Kilgour Bell:

- Flexible Monday–Friday schedule — no evenings or weekends.

- Company-paid licensing and continuing education.

- Supportive, collaborative team environment.

- Opportunities for growth and advancement in a thriving organization.

Salary: Competitive salary & Comprehensive benefits package.

Contact Information

Join a team built on trust – and help protect what matters most.

Send your resume to careers@kilgourbell.com

Employer Profile

A Legacy of Trust. Protecting What Matters Most.

Kilgour Bell Insurance has been proudly serving Canadians for 45 years. From our local roots in Winnipeg, we’ve grown into a trusted Canadian brokerage built on integrity, expertise, and exceptional client care.

As a proud member of the Canadian Broker Network (CBN) — representing over 100 offices and $3.5 billion in written premiums — we combine local insight with national strength to deliver innovative, personalized insurance solutions.