Job Description / Duties

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.


Overview

As a Client Solutions Manager on the Auto team, you will be working directly with Autopac clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

The hours and location of this role is the following:

The shifts are: varied shifts
The office hours at our Plessis location is 9 am-7 pm Monday & Tuesday Wednesday-Friday 9am-6pm and Saturday 10-5
35 Hours Per Week
Branch Address: 1-1530 Plessis Road, Winnipeg, MB R2C 5R5

How you'll make an impact
-Playing an essential role in business retention and building upon customer relationships.
-Review accounts at renewal, taking the necessary steps in placing coverage required by the client, adhering to binding authority set out by MPI.
-Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
-Identify upselling and cross-selling opportunities, driving the creation of quality leads.
-Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.


What Makes You Successful

-Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively, which allows you to exceed client expectations every time!
-Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them.
-Comprehensive and effective verbal/written communication skills
-Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
-Highly tech-savvy, with an ability to learn new systems, tools and processes.

Qualifications / Required Skills

-Secondary School Diploma required, College or University Degree strongly preferred.
-2+ years of Autopac experience preferred
-Level 1 Insurance license or working towards Level 2
-IWS Certification required
-Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc.) highly preferred.
-Knowledge of EPIC an asset

Contact Information

Apply directly via Gallagher's Career site:

https://jobs.ajg.com/ajg-home/jobs/48305?lang=en-us&previousLocale=en-US

Employer Profile

As a global leader in insurance, risk management, and consulting, we empower businesses to grow, communities to thrive, and people to prosper. And it takes extraordinary individuals to make that happen. The self-motivators. The idea makers. The knowledge seekers. The people who understand that the only way to do business is the right way, with respect for everyone. Our culture is grounded in The Gallagher Way, a set of shared values that shape how we work, lead, and support one another.

With nearly 70,000 professionals worldwide, we deliver tailored solutions that protect our clients and fuel their futures. Whether you're drawn to our brokerage division, benefits and HR consulting team, or corporate group, Gallagher is a place where you can build a career with purpose. Here, we don’t just offer you one job. At Gallagher, you can transform yourself and our organization in the process — seizing opportunities available to you and pushing your own new ideas. And you’ll do it all with the support of leaders who are excited to help you reach your career goals.