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Insurance Broker Supervisor - CAA Manitoba Insurance Brokers

Province: Winnipeg, Manitoba
Position: Insurance Broker Supervisor
Deadline: March 8, 2023
Posted: February 8, 2023

Job Description / Duties

• In a hybrid role, provides accountability as a Supervisor and Sales/Service Broker consistently
demonstrated through leadership.
• Responsible for the performance and development of Brokers that aligns with the CAA Manitoba Insurance
Brokerage strategic plan.
• Offers insurance advice, processes policy changes and enters changes directly into the insurance
computer systems and documents in the Customer Relationship Management System.
• Provides support in administering procedures, technical aid, and in relation to members/customer for the
P & C Manager, Brokers, Service Center associates, and Insurance Company partners.
• Accountable for the day to day insurance operations at a Branch level, ensuring the scheduling and
licensing levels are met according to Manitoba Insurance Council requirements.
• Conducts consistent one-on-one coaching sessions, meeting with Brokers to review performance and
productivity, provides coaching on key competencies as well as technical expertise, and presents
productivity reports to management.
• Analyzes and responds to internal and external clients, and acts as a resource for other staff regarding
issues with insurance products and services taking appropriate action to investigate, process and resolve
problem situations.
• Adheres to all legal insurance requirements, Insurance Act and Insurance Code of Ethics.
• Keeps informed about market conditions and competitive information. Stays up-to-date on market trends
and uses good judgment about who to inform about discovered information.
• Ensures necessary processes are followed in regards to claims with the Insurance Company partners and
contracted adjusting companies.
• Carries out the Broker audit process as directed by the Property & Casualty Insurance Manager.
• Demonstrates daily Core Values & Key Behaviours / Principles of CCG and promotes all CAA products
and partnerships.
• Performs other job-related duties as assigned.

Qualifications / Required Skills

REQUIREMENTS:
• Post-secondary education in insurance or business-related field preferred.
• Level 3 General Insurance License.
• IWS Certification, Autopac/SRE experience
• Working knowledge in Microsoft Office applications.
• Five years’ work experience within the Property & Casualty Insurance industry.
• Comprehensive product knowledge in the insurance industry is an asset.
• Working knowledge of a Broker Management System, preferably TAM.
• Demonstrated strong problem-solving abilities in a fast-paced environment

Contact Information

Manitoba Human Resources hr@caamanitoba.com

Employer Profile

Who we are
Our Insurance Brokerage at CAA Club Group of Companies offers a dynamic professional environment which strives to provide the ultimate customer experience. Our brokers offer insurance advice and services to prospective and existing clients within their broker authority level while ensuring they provide an exceptional customer experience to contribute to the overall achievement of financial growth for the company through insurance sales and service activities.