Russell Wasnie – IBAM Chair & Past President and IBAM CEO Dave Schioler on the future of the broker channel

Change in the property and casualty industry is inescapable, perhaps now more than ever in light of the rapid pace of technology, a leveller in the minds of some, and the ever-increasing customer demands for interaction, speed and service.

Clearly, brokers and insurers are having to change in step, albeit some more successfully than others. As two integral parts of the insurance chain, they are adjusting to strengthening and weakening links by anticipating the opportunity in new and transforming relationships, some of which could become a permanent part of the landscape moving forward.