Client Care Associate

Truthfulness | Fairness | Value | Loyalty

For 100 years Western Financial Group, a Canadian insurance brokerage has listened to and cared for over 1 million customers. A career at Western will challenge you while offering opportunities for continuous development.

Client Care Associate

Provide our clients the coverage they need by building strong business relationships.

As a Client Care Associate, you are responsible for the sales of Auto insurance and generating referrals for other insurance needs. Every day you will be building lasting relationships with your customers, helping to protect what matters most to them.


  • Assist customers with their daily insurance needs via phone, in person and by email
  • Provide quotes and sell new auto plan policies to customers
  • Manage walk-in queries, sales and up-selling of products to new and existing clients
  • Remain up to date on product knowledge and build relationships with insurance providers
  • Continue self-development through industry and training and other courses
  • Generate leads through existing clients
  • Knowledge of each Insurance Company’s products, endorsements, packages and payment plans

Our Team Environment

We work together every day to build authentic relationships, with our customers and with each other. We enjoy a fast-paced, multi-faceted environment, and make an effort to celebrate everyone’s successes on the team. We value hard work and making sure our customers have the accurate coverage they need because we can see the difference this makes in our community.


  • Solid understanding of policy wordings/coverage’s
  • Strong sales and presentation skills
  • Experience achieving sales targets individual and as a team
  • Well versed in navigating multiple computer programs at once

Hours: Full-Time – 37.5 hours/week
Location: Winnipeg, MB – Wyatt Dowling – Kenaston Branch
Requisition #: 56619

Western provides our employees with a competitive compensation package. Full time: 3 weeks’ vacation plus paid personal days, Company Matched investment and saving programs, extended health and dental benefits, including a Health Care Spending Account, 50% premium paid.

Western Financial Group has its own charitable foundation, check it out here, Western Communities Foundation.