Job Description / Duties

As the Client Solutions Manager, reporting to the Team Lead of Client Services, will be part of the Personal Lines team located at our Cavalier office at 3421 Portage Avenue. You will be working directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

How you will impact The Business

• Supporting a designated portfolio of clientele, playing an essential role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.

Qualifications / Required Skills

What makes You Successful

• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them.
• Ability to work well under pressure with minimum supervision in a collaborative team environment.
• Comprehensive and effective verbal/written communication skills.
• Excellent time management and organization skills with the ability to multi-task between a variety of tasks, projects, and deadlines.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.


Education and Experience

• 2+ years of experience in Personal Lines, ideally working in a brokerage environment.
• Level 2 license preferred.
• FOI & IWS Certification required.
• Secondary School Diploma.
• CAIB, CIP or CRM designations considered an asset.
• Knowledge of EPIC an asset.


Cavalier office hours of operation are from Monday to Friday, 8:30 AM to 6:00 PM and Saturday 9:00am to 3:00 PM. This is a full time in office position based off a 35 hour work week. Varied schedules are available.

Additional Information

What we can offer you

Gallagher offers competitive salaries and bonus plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.

Contact Information

All interested applicants may e-mail their resume directly to Sophia Smith, Talent Acquisition Lead, People & Culture at sophia_smith@ajg.com and or apply directly to the posting listed at jobs.ajg.com

Employer Profile

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Gallagher is one of the largest and leading global Brokerages. We were recently awarded by LinkedIn to be the Top 25 Best Employers To Grow Your Career With In Canada!

Check us out! jobs.ajg.com