Job Description / Duties

COMMERCIAL CLIENT SERVICE MANAGER


Lead a team of commercial insurance experts to increase sales and service excellence.


In this role you will report to the Director, Commercial insurance, and lead a team of dedicated commercial insurance professionals. You can be part of a highly motivated team who all contribute to the achievement of business goals and sales targets.


Here is what a typical day looks like

Deliver results on the business strategy, through employee development, performance management, coaching, succession planning and team effectiveness to drive accountability and favourable outcomes
Lead your team through the change management process to shape organizational understanding of proposed changes as required
Develop a team business plan, budget and sales strategy that ensures attainment of company sales goals and profitability
Collaborate with Commercial Underwriting for product review and development
Represent the organization and liaising with domestic and international insurance companies as required
Review required reports and complete audits on processes, documentation and correspondence
Continue self-development through industry and community involvement, training and other courses

Qualifications / Required Skills

The value you bring

General Insurance Level 2 License required
Leadership experience in a sales driven environment, preferably commercial insurance
Proven long-term success in a commission-based sales role
Involvement in industry related associations and your community
Professional communication etiquette, both written and verbal

Additional Information

What if I don’t meet every requirement?

If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!

At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us.



Health and Wellness

We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.



For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture though the Western Financial Group Communities Foundation.

Salary: $65,000 - $90,000

Contact Information

https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=80222&company=wfg

Employer Profile

As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.