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IBAM Tech Talk - How CSIO Standards Improve Broker Operations

June 6, 2024, 12:00 - 1:00 PM

On June 6th, Kathryn Sinclair, Vice President of Strategy & Operations of CSIO (Centre for Study of Insurance Operations), presented on CSIO’s strategic priority to produce clear and unambiguous standards that will deliver secure, reliable data to help streamline Property & Casualty insurance operations to enable the best insurance experience in Canada. Kathryn explained CSIO’s role in streamlining broker operations through the standardization of eDocs and the elimination of Z-Codes. In this Talk, members also learned how CSIO collaborates with the industry to stay on top of evolving insurance business needs and how the Standards, technology and tools CSIO develops in collaboration with the industry will benefit you and your customers.

View the Talk Here!


Featured Speaker

Kathryn Sinclair, VP of Strategy & Operations, CSIO


About Kathryn Sinclair

Kathryn is a seasoned insurance professional with over 20 years of experience in property and casualty insurance, leading and supporting organizations across all facets of operations.  As Vice President, Strategy & Operations, Kathryn is responsible for leading CSIO initiatives designed to drive continuous process improvements in the broker channel. She oversees and coordinates the strategic and operational action plans and projects, working with internal and external stakeholders, including member subject matter experts (SMEs), to achieve organizational goals and drive business strategy success.

The CEC for this Talk will be in your member portal*. To learn how to access your profile, please contact the IBAM Office.

*CEC's are only awarded to those who registered for the talk and attended this Talk live.