Job Description / Duties

-Welcoming all customers in a timely and courteous manner.
-Primary in-person and phone contact for all clients.
-Issuing registrations and plates to clients for vehicles.
-Issuing driver’s licences for people new to Manitoba.
-Processing payments by cash, debit, credit, or personal cheque on client accounts while maintaining confidentiality.
-Contacting support service while maintaining a positive working relationship.
-Supporting the Personal Lines department with payment collection and invoicing.
-Accurately processing MPI and travel insurance transactions.
-Working with internal and MPI computer programs.
Continuously learning and keeping up-to-date with regular training sessions and online modules.
-Supporting a Personal Lines book of business and working closely with Producers to write new business and cross-sell.
-Collaborating with teammates and other departments in a timely and effective manner.

Qualifications / Required Skills

- Minimum Level 1 Insurance Broker License.
- 1-2 years in customer service.
- Minimum grade 12 diploma, with bonus points for post-secondary work that is related to the position
- Experience working in an office environment is preferred, but not necessary.
- Exceptional communication and conflict management skills.
- Exceptional organizational and prioritization skills.
- Exceptional time management and multi-tasking abilities that allow you to meet tight deadlines.
- Strong attention to detail.
- Working proficiency in English, both written and verbal.
Respectful of one’s time and the ability to work on a defined schedule.
- Ability to work well both independently and collaboratively.
- Strong sense of personal ethics and the ability to maintain confidentiality.
- Bonus points for additional certifications relating to any of the software mentioned.

Additional Information

What J.M. Johnson Insurance Agencies Provides:

We are dedicated to the ongoing growth and development of our employees and are committed to providing the education and tools required to be successful in the role.

This includes:
- Certifications training required to become a licensed broker.
- Team and one-on-one mentorship.
- Support, resources, and career development towards your insurance designation.
- A knowledgeable team of co-workers who jointly assist in providing an exceptional customer experience.
- Competitive salary and total rewards package.

Salary: 45,000

Contact Information

ryan@jmjmb.com

Employer Profile

J.M. Johnson Insurance Agencies is a family owned full service Insurance brokerage providing quality products and services with professional advice since 1950. If you are a problem-solver with an energetic and friendly attitude and a passion for exceptional customer service and continued learning then keep reading!

J.M. Johnson Insurance Agencies is looking for a full-time Customer Service Representative (CSR) based in our Kenaston office in Winnipeg, MB.