Job Description / Duties

Regional Leader - East St. Paul, Kildonan, Riverbend

About this Opportunity:
The Regional Leader reports to the Regional Manager and is responsible for the day-to-day running and operations of the Branch including scheduling of staff. The incumbent is responsible for supervising branch staff and implementing and monitoring our standards of business. Duties include working with our People & Culture team for recruitment and for supporting performance management of Insurance Advisors. Regional Leaders are also charged with assisting in the marketing of ONE in their communities. This position is responsible for the customer service experience in the branch and as such requires coaching, mentoring, and training of staff. The Regional Leader will help to resolve difficult customer issues and ensure they are handled professionally. The Regional Leader is expected to learn all company products, including Autopac and personal lines and work towards obtaining their CAIB 2 license and/or designation in the future.

A solid understanding of company products, in particular those pertaining to Autopac and Personal lines, is to this position.

Major Responsibilities:

• Supports the Regional Manager in leading employees in the region and ensures that workflows and service standards are followed.
• Builds team commitment to high standards of service, exceeding customer expectations and leading by example.
• Assists People & Culture in and the onboarding of new hires.
• Trains staff, develop career paths and make recommendations for continued education.
• Assists Regional Manager in branch development plans including growth targets and marketing initiatives.
• Support and assist the Regional Manager with reviewing the monthly production reports for accuracy.
• Tracks accounts receivable on a monthly basis and instructs staff in collection methods.
• Employee scheduling and attendance time sheets.
• Participate in monthly staff meeting as directed by the Regional Manager as well as biweekly employee check-in.
• Share successes, fosters an atmosphere of success.


Skills, Abilities, and Competencies:

• Previous working knowledge of EPIC, IWS, Autopac, SRE, Blue Cross and Personal Lines Insurance is considered an asset
• Demonstrated experience with MS Word, Excel, Outlook and general proficiency with computers.
• Mentoring and coaching staff and proven track record of exceptional customer service.
• Driven to deliver superior service by exceeding customer expectations.
• Demonstrated ability to develop relationships with customers and co-workers.
• Able to work well as a team player in a fast paced, energetic environment.
• Presents a professional image in words and actions.
• Excellent verbal written English and interpersonal communication skills.
• Strong math skills and basic understanding of accounting functions.
• Ability to translate complex or technical information.
• Proven ability to plan, set and achieve goals.
• Self-starter and uses good judgment in all situations.

Qualifications / Required Skills

Minimum Qualifications & Experience:

• College diploma or University degree in a business-related discipline is an asset.
• Minimum of 5 years’ experience working in a similar position is considered an asset
• 3-5 years of experience supervising or managing staff.
• 3-5 years with a Personal lines Book of Business along with some small Commercial experience. is considered a nice to have

Additional Information

What makes us the ONE to choose?

• We are a leading insurance brokerage with 28 branches, located either a short drive from Winnipeg or within the city. Each branch is exciting, unique, and provides a customer focused ONE Insurance family atmosphere.
• We provide it all; a retirement plan, benefits with premiums paid by company (you only pay STD & LTD premiums), industry leading training, continuing education, and competitive compensation programs.
• We like to work with the best! Our engaging staff demonstrate ONE Insurance’s core values each day – positive attitude, integrity, honesty, trust, teamwork and accountability.

This is your opportunity to bring your skills and passion for clients to a career with a progressive and well-respected company! Please note that reasonable accommodation is available during the recruitment process.

Salary: Competitive Compensation & Excellent Paid Benefits

Contact Information

Ready to apply?
Please apply by email to: careers@oneinsurance.ca by end of day Friday, October 7, 2024.

Accessibility:
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, please contact careers@oneinsurance.ca to notify of this request.

Employer Profile

One Insurance has proudly served the insurance needs of customers across Manitoba for over 70 years. We have earned our customers’ trust by providing the guarantee of exceptional insurance products along with exceptional service. We are seeking experienced professionals to join our growing team.