Job Description / Duties

Position is at our Head Office Portage Avenue
Key Responsibilities:

Leadership & Team Development

Set a positive example for staff through supportive and engaged leadership.
Conduct regular check-ins to ensure workflows meet company service standards.
Support onboarding by coordinating training plans and conducting first-day orientations.
Participate in hiring processes and provide feedback on performance reviews.
Foster accountability, solution-focused thinking, and continuous improvement.

Client Service & Sales Growth

Manage a personal lines book of business, including high-value home insurance.
Guide staff in actively promoting cross-selling to increase client policy counts.
Collaborate with senior leadership to establish and track growth and retention goals.
Identify new business opportunities through referrals, promotions, and local outreach.
Step in on complex risks and ensure proper market placement of applications.

Operational Oversight

Oversee branch scheduling, ensuring adequate coverage based on skill and licensing.
Maintain office inventory, supplies, and ensure completion of daily funds balancing.
Ensure branch appearance remains professional and organized.
Communicate key updates from internal and industry meetings.
Recommend and implement workflow improvements that enhance service and efficiency.

Qualifications / Required Skills

Qualifications:

Level 3 General Insurance License
IWS Certification
Experience with a broker management system (BMS); Epic is considered a strong asset.
Proven leadership and relationship building skills.

Additional Information

JEM Insurance encourages and offers the opportunity for career development, competitive salary, benefit package, commission incentives, bonus profit sharing, and a friendly team work environment.
In office work position, work schedule will be consistent with the staff they manage and may vary with office open hours.
Offices closed Saturdays of long weekends from May to Sept

Contact Information

For more information, or to submit your resume in confidence, please reach out to Jessica Willis, Partner and Senior Recruitment Consultant at Summit Search Group, Jessica.Willis@summitsearchgroup.com
or directly to Julie Guevarra, CFO JEM Insurance jguevarra@jeminsurance.ca

Employer Profile

JEM Insurance is a privately owned insurance brokerage.
The company is celebrating 19 years in operation in 2025 and licensed to sell insurance in Manitoba, Ontario, Saskatchewan, Alberta, and British Columbia.