Job Description / Duties

As the Client Solutions Manager, reporting to the Team Leader of Client Solutions, you will be working directly with Auto clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all! This role will also provide reception relief when needed.

This position is based out of Gallagher's Cavalier 8-3421 Portage Ave., Winnipeg, MB, R3K 2C9. This is an in-office role working Tuesday through Saturday with the hours of 8:30am to 4:30pm or 10:30am to 6pm.

-Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
-Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
-Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
-Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
-Consistently acting to upgrade insurance market knowledge, staying on top of new products and policy changes.
-Collaborate with fellow team members by providing reception back up; answering incoming calls and connecting the caller to appropriate individual when needed.
-Greets and advises visitors to the company when needed; manages reception area to maintain a professional image.
-Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
-Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them.
-Ability to work well under pressure with minimum supervision in a collaborative team environment.
Comprehensive and effective verbal/written communication skills.
-Excellent time management and organization skills with the ability to multi-task between a variety of tasks, projects, and deadlines.
-Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.

Qualifications / Required Skills

-1 to 2 years of experience in Auto insurance, ideally working in a brokerage environment.
-FOI & IWS Certification required.
-Level 1 licensing considered a strong asset for the role.
CAIB, CIP or CRM designations considered an asset for the role.
-Knowledge of EPIC an asset.

Contact Information

You may apply for the job using the following link: https://jobs.ajg.com/ajg-home/jobs/29304?lang=en-us&previousLocale=en-US
Alternatively, you can directly send your resume to harsha_malik@ajg.com.