Job Description / Duties

Do you want to work with a team where you can use your passion for leadership and customer service in an entrepreneurial and uncharted way?

Do you want to work in an organization that appreciates the value and excellence you bring?

Do you want to be part of a growing organization who is expanding beyond Manitoba borders?

Do you appreciate the support of an experienced team and family-oriented environment?
Then think about us for this outstanding opportunity!

Experienced Commercial Service Manager to:

Lead our commercial service team to work collaboratively and deliver an excellent client experience

Foster strong relationships with our team, clients, and insurer partners

Focus on strategies and processes that further improve team and client experience

Take an active role with managing claims and ongoing training on claim management

Responsible for performance and well-being of commercial service team

Identify opportunities in new markets, products and services and communicate to management

Foster strong relationships with current book of business, delegating to service associates as appropriate

Prepare accurate, professional proposals for submission to insurers

Negotiate coverage in best interest of the insured and insurer

Maintain/update client file information and use abeyance system to ensure follow-up

Provide payment options and keep client files’ accounts receivable current

Assist in handling of customer claims

Generate referrals for other insurance needs

Take an active role in training to stay current on all commercial insurance products and procedures

Collaborate with marketing teams on sales initiatives of new products and services

Qualifications

Minimum Level 3 insurance license

Minimum 4 years commercial insurance experience

Excellent written, verbal and electronic communication skills

Effectively defines, analyzes and resolves problems with focus on provision of solutions

Exhibits good judgement in risk assessment and decision making

Ability to establish goals, implement action plans and prioritize workflow

Ability to delegate opportunities and effectively communicate expectations, monitor progress, and follow-up to ensure tasks are completed efficiently and accurately

Self-motivated; identifies personal development opportunities and takes initiative to seek an apply knowledge and skills

Willingness to travel for growth and maintenance of commercial book of business/meet objectives

Must be a team player, and work well with other staff members and management

Demonstrated relationship building expertise

Superior customer service, communication skills and positive personality

Ability to work under pressure and with deadlines

Proficient in Microsoft Office; Word, Excel, and Outlook

Ability to work collaboratively as a key member of a team and independently

Qualifications / Required Skills

Minimum Level 3 insurance license

Minimum 4 years commercial insurance experience

Excellent written, verbal and electronic communication skills

Effectively defines, analyzes and resolves problems with focus on provision of solutions

Exhibits good judgement in risk assessment and decision making

Ability to establish goals, implement action plans and prioritize workflow

Ability to delegate opportunities and effectively communicate expectations, monitor progress, and follow-up to ensure tasks are completed efficiently and accurately

Self-motivated; identifies personal development opportunities and takes initiative to seek an apply knowledge and skills

Willingness to travel for growth and maintenance of commercial book of business/meet objectives

Must be a team player, and work well with other staff members and management

Demonstrated relationship building expertise

Superior customer service, communication skills and positive personality

Ability to work under pressure and with deadlines

Proficient in Microsoft Office; Word, Excel, and Outlook

Ability to work collaboratively as a key member of a team and independently

Additional Information

Why apply:

Excellent growth and advancement opportunities

Attractive salary

Great benefits package and Group RRSP

Commission incentives

Contact Information

Tiffany Blanchard - Operations Manager
204-746-2320
tiffanyb@rempelinsurance.com

https://forms.monday.com/forms/faeccc23a3a366d952aa94150a86254c?r=use1

Employer Profile

We are expanding and we need a Commercial Service Manager to join our team!

Rempel Insurance is a Manitoba success story. We have been providing quality Manitoba insurance products to a wide range of customers for over 50 years.

Rempel Insurance Brokers Ltd. is owned and operated by Shawn and Janice Graydon. Together they lead the Rempel Insurance team in offering quality insurance to our customers and supporting our communities. We are dedicated to empowering our employees to challenge the status quo through innovation, market penetration, and ultimately maximize the customer experience. Building trusted relationships with family, community, and our clients are at our very core, and we are committed to serving them with the utmost integrity.