Job Description / Duties

Position Summary:

The Administrator position provides a superior client experience by answering telephone
enquiries, and promoting products and services of Interlake Insurance, while providing
administrative support to the Auto, Personal and Commercial lines staff.

Key Responsibilities:
 General office duties such as answering telephones providing basic information on
products and services, word processing, filing, daily banking, and mail processing
 Refer clients, in person or via telephone, to appropriate staff members and
departments as necessary
 Responsible for client problems and resolutions wherever possible, referring more
complex issues to the appropriate supervisor/manager
 Clerical support to Insurance Brokerage Administrative staff
 Solicit new clients and foster business development through service excellence,
product knowledge, and teamwork
 Data entry and account reconciliation on the company in house software – The
Broker Workstation
 Process all required reports and documentation efficiently and accurately ensuring
deadlines are met
 Maintain open communication and cooperation with other staff to ensure a friendly
and efficient work environment
 Any other necessary tasks that may be required, and that have been deemed
reasonable for an employee of the Insurance & Real Estate Agency.

Business Development:
 Community involvement – participate, volunteer, sponsor
 Represent Interlake Agencies competencies in all public interactions

Qualifications / Required Skills

Essential Qualifications:
 Completed Level I Insurance Broker Licence
 Basic accounting knowledge
 Grade 12 diploma or equivalent
 Business Administration or other post-secondary education considered an asset
 Previous customer service experience
 Demonstrated desire to serve others in a friendly and professional manner
 Ability to identify and act upon sales and service opportunities
 Basic understanding of Broker Management System (TBW)
 Strong interpersonal and communication skills, both verbal and written
 Attention to detail with a high degree of accuracy
 Ability to work in fast-paced environment and perform well under pressure
 Ability to prioritize using sound judgement to make timely and effective decisions
 Knowledge of insurance products and services
 Ability to follow standardized policies and procedures
 Knowledge of risk management within the insurance industry
 Proficient computer skills

Additional Information

We look forward to hearing from you!

Interlake Insurance welcomes applications from people with disabilities. Applicants may
request reasonable accommodation related to the materials or activities used throughout the
selection process.

Salary: $30,765.00 - $41,461.00

Contact Information

https://www.northstarats.com/Brio-Interlake-Insurance

Employer Profile

Excellent learning environment with one of Manitoba’s Top Employers

We wouldn’t be a top employer without the team we work with!

We value:
 making a difference in the lives of our clients and in our communities
 our employees, empowering them with opportunities to learn, advance and excel in an
engaging environment
 our culture of innovation to test and implement new ideas challenging the status quo