Job Description / Duties

About this Opportunity:

This exciting role is a key management position for our Central Support team. The main areas of focus and support for this position include employee and internal customer experience, operations related projects, and central support/processing services. The Manager works closely with the Retail leadership team to ensure optimal support of the broker management tool including setting up workflows in the system, testing and implementation, and reviewing standards and procedures, maintaining quality assurance, and identifying training needs. The Manager, Central Support, is also responsible for working on organizational projects to move the business forward. As team members are based both in the Letellier Office and working remotely, the Manager may choose to work either full-time onsite or remotely, with a required minimum number of in-office days per month.

Qualifications / Required Skills

Performance Objectives:
• Responsible for Team member check-in meetings to provide instruction, coaching, ongoing performance feedback, development, and leadership.
• Communicates and supports company initiatives and goals as communicated by senior leadership.
• Coaches the team on internal client advice, problem resolution and prevention at first point of contact
• Responsible for ensuring our broker management system is up to date, contains accurate information, and is configured in a way to create operational consistency and efficiency.
• Provides operational support related to various software/programs.
• Communicates operational updates across all levels of the organization.
• Monitors and reports on adherence of processes, procedures, and service guidelines
• Assists with creating new processes and reviewing existing processes for efficiency, service excellence, and consistency across the organization.
• Participates in initiatives that support ONE’s Because We Care Charitable Campaigns
• Develops and supports the adoption of processes that ensure quality customer service is provided at all times

Qualifications/Skills:
• Previous demonstrated experience in a leadership role
• Minimum Level 1 General Insurance License is an asset
• Minimum of 3 years of industry experience is required.
• Strong communication and decision-making skills, with the ability to communicate well and lead change
• Ability to work effectively with the leadership team across Manitoba collaborating on projects that move the business forward
• Prior exposure to all lines of insurance business is preferred
• Experience with EPIC is considered an asset.
• Organized and efficient with the ability to multitask.
• Flexibility and a positive approach with effective communication skills.

Additional Information

What makes us the ONE to choose?
• Join a leading insurance brokerage with 28 branches across Manitoba. Located either a short drive from Winnipeg or within the city. Each branch is exciting, unique, and provides a customer focused ONE Insurance family atmosphere.
• We provide it all; a retirement plan, benefits with premiums paid by company (you only pay STD & LTD premiums), industry leading training, continuing education, and competitive compensation programs.
• We like to work with the best! Our engaging staff demonstrate ONE Insurance’s core values each day – positive attitude, integrity, honesty, trust, teamwork and accountability.

Contact Information

This is your opportunity to bring your skills and passion for clients to a career with a progressive and well-respected company! Visit our website at www.oneinsurancegroup.ca to learn more about our branches and teams.

Applications for the position will be accepted until July 23, 2025.

Ready to Apply? We are excited to meet you! Please apply to https://www.oneinsurance.ca/about/careers/#careers

Please note that reasonable accommodation is available during the recruitment process. Please feel free to reach out to ONE confidentially at careers@oneinsurance.ca.

Please visit our careers page to see more job opportunities.

Employer Profile

Manager, Central Support

Location: Hybrid or in-office


One Insurance has proudly served the insurance needs of customers across Manitoba for over 70 years. We have earned our customers’ trust by providing the guarantee of exceptional insurance products along with exceptional service. We are seeking experienced professionals to join our growing team.